Technology-driven solutions
At Svatantra, we believe in harnessing the power of technology to create a seamless, innovative, and personalised experience for both our customers and employees. Our commitment to the technology–driven approach isn’t just about staying ahead – it is also about creating a future where both customers and employees thrive.
We have strategically integrated technology into our operations to streamline processes and enhance our bottom line. However, we also recognise the importance of maintaining a personal touch with our customers. That is why our approach always centres on a carefully balanced strategy, such as, leveraging digital innovation while retaining the essential human element. This commitment ensures that technology serves as an enabler of growth, rather than a barrier to access and understanding.
Discover our digital solutions, tailor-made to enhance customer and employee experience and generate operational efficacy:
Cashless disbursements
Svatantra was among the first NBFC-MFIs to provide 100% cashless disbursements right from its inception in 2012. By eliminating cash transactions and through our technological intervention, we have made credit access more secure, efficient and convenient for all our customers.
Saksham app
With the launch of SAKSHAM, a customer-centric app, in November 2020, we made lending more accessible, easier, and efficient for our customers and employees. The app enables users to access essential services, including managing loans, online grievance redressal, payment platforms, and a chatbot for medical insurance and HR onboarding.
Unique lending process
The company leverages technology to enhance its lending processes to serve its customers. One of the company’s key innovations is the implementation of a unique, digitally enabled income assessment process. This advanced system allows for more accurate and efficient evaluation of potential borrowers’ financial capabilities.
This also includes risk, HR, finance, and learning, which are integrated into the company’s end-to-end IT platform, ensuring efficiency and transparency. We are continuously investing in digitisation and making upgrades to our existing systems to protect customer data and our proprietary assets.
Stories of success
Laxmi’s family faces a financial challenge as the income level is on the lower side. With an aim to combat and overcome those challenges, Laxmi took her first step by availing of a loan from Chaitanya and starting a general store. The income generated by the store became a major source of income for her family over time and steadily uplifted their standard of living. Laxmi feels grateful for Chaitanya’s services.
- Animol, Ambalapuzha, Kerala
I have never missed a single EMI of my Svatantra loan and have been actively utilising the consumer facing app to pay by instalments.
- Sakshee Sandeep Kale, Ambernath, Maharashtra
It all started with a group loan to set up my kirana shop, and now I also own a saree shop.
- Rekha Kailash Yamagavali, Amravati, Maharashtra
I took a loan from Svatantra Microfin to restart my late husband’s transport business. Life was no doubt challenging but with hard work, we were able to repay the debts and start afresh.
- Nanda Maruti Kokhale, Vadgaon, Pune, Maharashtra